I am aware that some energy customers in Norwich have been switched onto pre-payment meters without their knowledge, particularly if there is debt on the account. Pre-payment tends to work out far more expensive than direct debit, and I am concerned that this practice is causing further unnecessary financial hardship for households and families.
The Government recognises the importance of protecting customers and has announced a crackdown on unfair treatment of customers.
Are you one of the estimated half a million customers who have not yet claimed your energy vouchers?
If you're on a pre-payment meter, you should have received at least three government energy support vouchers worth £66 to £67 each. If you have not received your vouchers, please contact your energy supplier. The vouchers are worth a total of £400 of energy support under the Government's Energy Bill Support Scheme. Similarly, if you've lost your voucher, your energy supplier can issue a new one - please contact them.
Struggling to pay your energy bill?
For help and information, please go to:
If any North Norwich constituents are experiencing difficulties with their energy supplier, energy bills and pre-payment meters, please do contact me on: chloe@chloesmith.org.uk or tel: 01603 414756